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Thank you for choosing ICANDO Activity Centre. The below is designed to give you detailed information and help you plan your visit.

Payment information

Payment information can be found in our terms and conditions.

Shop

Our onsite shop sells a variety of Girlguiding uniform, resources, badges, and souvenirs. The shop opening hours are Monday to Saturday 9am – 5pm. We can open the shop at alternative times during your stay by prior arrangement.

Member’s Area

The member’s area is available during our opening hours, Monday to Saturday 9am – 5pm, this is a non-bookable space and is used on a first come first served basis. The team will advise on arrival if there is space.

Refreshments and toilet facilities are available to use.

There are recycling bins for paper, plastic and cans, a food waste bin and general rubbish bins in the members area.

Smoking

Smoking is not permitted in the building, we do have a designated smoking area. If required, please ask for this on check-in.

First Aid

During your visit you will be primarily responsible for the first aid of your group.  Should the incident be more serious, we will support in whatever way we are able to, but you must contact the emergency services before notifying the duty staff member. If you do need to contact the emergency services on either 999 or 112, your location is ICANDO, 17-19 Buckingham Palace Road, London SW1W 0PT.  

Nearest hospital

St Thomas’ Hospital, Westminster Bridge Rd, London SE1 7EH, Tel: 020 7188 7188

Office hours

There will be a member of staff on reception between the hours of 9am – 5pm Monday to Saturday. You are welcome to check into your accommodation from 6pm on arrival day and check out times are 9.30am. On arrival, please come to the main entrance, where we will check you in. For emergencies and arrivals out of office hours, please contact the Duty Mobile on 07904 302484.

Luggage Store

We can store luggage for groups who have booked overnight stays with us.